Last updated July 22, 2026
Travelers trust GoAfricaBookings to connect them with operators who reply promptly, quote honestly, and deliver the trip they described. This page sets out what we expect in return for a listing on the platform.
Travelers compare a few operators before deciding. Aim to reply to every inquiry within a day. Your dashboard shows your median reply time next to the platform median, so you can see where you stand.
Give real prices, dates, and inclusions when you quote. Don't advertise a price you don't intend to honor, and don't change agreed terms after a booking is confirmed without telling the traveler and getting their agreement.
Itineraries, images, inclusions, and pricing should reflect the trip a traveler will actually get. Update a tour as soon as something about it changes — a discontinued activity, a new price, a closed route.
Treat travelers, and other operators, with respect in every message. Harassment, discrimination, or pressure tactics are not tolerated.
GoAfricaBookings does not process payments. Deposits, balances, and refunds are arranged directly between you and the traveler, on whatever terms you offer — make those terms clear before a traveler commits.
Where this program is active, the percentage you set is only ever counted against bookings you actually confirm on the platform. Setting a rate is entirely optional, and you can change it at any time from your tour editor.
We review reports of dishonest quoting, unresponsiveness, or disrespectful conduct. Depending on severity, we may unpublish the tour in question or suspend the operator account until it is resolved. We'll always try to reach you first to understand what happened.
If anything here is unclear, reach out at [email protected].